Walk In Clinics
New Eltham Surgery
Due to your feedback Welling Medical Practice is introducing a Walk in clinic to our patients at New Eltham Surgery on the 1st March 2023.
This will be on Monday and Wednesday mornings from 8.00am to 10.00am to be held at 12 Avery Hill Road, Eltham.
We are starting our walk-in clinics from Wednesday 1st March 2023.
Please note:
- only acute appointments (emergency on the day appointments)
- no reviews of chronic conditions during walk in
- GP appointments only
- No coughs or cold symptoms
- One problem to be discussed (to help us see all patients in attendance)
All other appointments are still available to be booked in the usual way either via online service, via the telephone or visiting us.
Both surgeries will be running a Walk In clinic every Monday and Wednesday 8am to 10am at 2 Danson Crescent, Welling and 12 Avery Hill Road
Danson Crescent
A walk in clinic is held on Monday and Wednesday mornings from 8.00am to 10.00am at 2 Danson Crescent, Welling, Kent.
Please note:
- only acute appointments (emergency on the day appointments)
- no reviews of chronic conditions during walk in
- GP appointments only
- No coughs or cold symptoms
- One problem to be discussed (to help us see all patients in attendance)
All other appointments are still available to be booked in the usual way either via online service, via the telephone or visiting us.
Book on the day Appointments
There will be a few appointments available each day, which are released throughout the day by the reception staff. These are not available to be booked before the day. So if you ring from 8.00am or come to the surgery in person before 8.00am, you will have to wait for these appointments to be released. This does not guarantee you will receive an appointment for that day.
How To See A Doctor / Nurse
Main Surgery (Welling)
- Open Monday to Friday 7.00am to 6.30pm
- Consultations are by appointment only.
Branch Surgery (New Eltham)
- Open Monday to Thursday 7.00am to 6.30pm
- Friday 8.00am to 6.30pm
- Consultations are by appointment only.
You can also book telephone consultations with a doctor.
Our receptions staff are there to help you access the appropriate service. You may be asked by the receptionist to give a brief description of your problem before you can speak to the doctor.
Patients with more urgent problems can be seen on the day and patients are encouraged to call as soon after 8.00am as possible for an appointment or speak to the Duty Doctor. Genuine emergencies are seen urgently.
To make an appointment to see the doctor,
Please telephone: Welling Surgery - 020 8301 7889, New Eltham Surgery - 020 3260 1064, or
Make an appointment using our online services (please note if the appointment has (HH) next to it, this is at our New Eltham Surgery.)
Really Urgent Problems
Really urgent problems will always be seen or dealt with urgently, which sometimes means advising patients to attend A&E (casualty).
We usually cannot, for example diagnose or rule out fractures without the benefit of X-rays and the treatment of severe chest pain is better managed in hospital.
Book on the day Appointments
There will be a few appointments available each day, which are released throughout the day by the reception staff. These are not available to be booked before the day.
If you wish to have a telephone consultation or face to face appointment please contact the surgery from 8am for these appointments to be released.
This does not guarantee you will receive an appointment for that day.
Duty Doctor
At Welling Medical Practice, the Duty Doctor provides urgent telephone advise between 9.00am and 9.45am.
At Holly House Surgery, the Duty Doctor provides urgent telephone advise between 9.00am and 9.20am.
When you ring you will be asked to hold on, or if that is not possible we will return your call providing you give us a nominated contact number.
Patients will be asked details of their illness on an advice call. Please removed this session.
Booking Appointments
Both surgeries allow patients to pre-book routine appointments up to 2 weeks in advance with all doctors within the practice to allow greater accessibility to your chosen doctor. However for Emergency and urgent appointments you may have to see the duty Doctor on the day.
Surgery Access
Appointments are available to book up to 2 weeks in advance Monday to Friday 8.00am to 11.00am and 2.00pm to 5.00pm. Some appointments are book on the day but are in high demand and get booked quickly.
We can arrange on the day urgent telephone advice from the doctor on duty, to which do get booked quickly. If the doctor deems it necessary for you to be seen, this will be arranged with them.
Please try to use the Surgery rather than attending Hospitals. Every A&E attendance costs on average £100. Please only use A&E if necessary.